Working Class Quality — Built Different from Day One
40% of home service jobs performed by unregistered local operators in Coimbatore and Tiruppur require re-work within 30 days. We built the Working Class Quality Stack to eliminate that number for every single customer.
Quality is not an afterthought in home services — it is the entire product. In Coimbatore and Tiruppur, fly-by-night operators lure customers with rock-bottom prices only to cut corners on material, skip testing, and disappear the moment a fault reappears. Independent surveys across Tamil Nadu confirm that nearly 40% of all home service jobs require re-work within 30 days when performed by unregistered local handymen. Working Class was built specifically to solve this problem. Every service we deliver, from a simple socket replacement in Ukkadam to a full 3-phase textile factory installation in Avinashi, passes through the same mandatory quality gates with zero exceptions. We do not cut corners, we do not rush sign-offs, and we do not mark a job complete until it passes both our standards and yours.
The Working Class Quality Stack is our proprietary four-layer system. Layer one: the 100-point digital job completion checklist, customized by service category, where every checkbox must be verified with photo evidence before completion is even offered. Layer two: dual quality assurance — the executing technician self-audits every task, then 20% of all jobs (and 100% of high-value/commercial jobs) receive a spot-check by an independent supervisor before the customer is invited to sign off. Layer three: before/after photographic evidence of every key stage, timestamped and geo-tagged, uploaded to your job record for permanent traceability. Layer four: our tiered 30/60/90 day workmanship warranty backed by a 24-hour free revisit SLA for any in-warranty fault reported anywhere in Coimbatore or Tiruppur.
Quality is only credible when it is local. Our Coimbatore and Tiruppur quality operations are not managed from a distant Bangalore call center — they are managed on the ground by a 68-member strong local quality team. Our Coimbatore HQ quality desk in RS Puram covers 10 zone-based quality hubs staffed by 32 field supervisors who perform daily on-site audits across the city. Our dedicated Tiruppur quality office on Avinashi Road runs 6 zone desks specifically optimized for textile, export, and industrial customers — with supervisors who understand the cost of a single hour of production downtime in a knitting shed. Both offices run daily quality huddles, publish weekly audit scorecards, and escalate any 48-hour-unresolved complaint directly to the Quality Head for resolution.
Transparency is the foundation of trust. Every NPS survey response we receive — the glowing 10s and the frustrated 3s alike — is published verbatim on our public reviews dashboard with no filtering, no cherry-picking, and no reply-gating. Every complaint ticket opened against our quality standards is traceable by the customer through a unique ticket ID, with full visibility of assigned owner, SLA deadline, and resolution notes. We do not hide our mistakes; we fix them, measure them, and train against them. Our monthly quality reports, including first-time fix rate trends, supervisor audit pass rates, and re-work breakdowns by category, are available to any customer who requests them.
