Reliable Home & Commercial Services in Coimbatore & Tiruppur

Last-minute technician cancellations are treated as a critical failure in our system. Within 10 minutes of a cancellation trigger, our dispatch team finds and confirms a replacement from our standby pool. If no replacement is available within 30 minutes, you receive a full refund plus a ₹200 inconvenience credit. Our technician cancellation rate is currently 1.2% — compared to the industry average of 18%.

Every service type has a written Standard Operating Procedure (SOP) that all technicians must follow regardless of their individual working style. The SOP specifies material brands, tool types, testing steps, and completion criteria. A supervisor quality-audit call follows every job above ₹3,000 to verify the SOP was followed. This ensures you get the same outcome whether it is your first technician or your tenth.

Yes. Working Class operates 365 days a year with no holiday surcharges for our AMC customers. On-demand customers may see a ₹150–₹300 emergency premium for calls between 10pm and 6am or on Tamil Nadu state holidays, which is displayed at booking confirmation — never added post-visit.

Workmanship warranty is 15 days for Starter tier, 30 days for Standard tier, and 90 days for Premium and AMC tiers. If the repaired item fails again within the warranty window due to workmanship — not a new fault — we revisit and fix it at zero cost. Warranty re-visits are scheduled within 24 hours of your complaint, not in a vague "within 7 business days" window.

After booking, you receive a WhatsApp confirmation with a tracking link. The link shows your technician's name, photo, rating, current location on a map, and estimated arrival time. Technician status updates (dispatched, en route, arrived, job started, job completed) are pushed as WhatsApp messages automatically — no app download required.

Every technician on the Working Class platform completes: Tamil Nadu police background verification, skill assessment test for their service category, a 2-day in-person induction covering SOPs, safety, and customer etiquette, and biometric attendance check-in on each site visit. Background verification is renewed annually and stored in our compliance database.

If a job requires parts procurement or a second-day continuation, the technician documents the remaining work on the job card, specifies the next-visit date (within 48 hours for residential, 24 hours for commercial AMC), and locks the booking as "in progress." You are not charged for the first visit if the job is not completed — payment happens only after the work is fully done to your satisfaction.

Yes. The customer portal stores every service visit, technician note, material used, and invoice for your property address. For AMC customers, we proactively schedule the next maintenance visit based on your contract calendar and send reminders 7 days, 3 days, and 1 day before. You never need to remember when your next pest control or HVAC filter change is due.

Commercial customers in Tiruppur receive enhanced SLAs: 25-minute emergency response time, a dedicated operations supervisor who reviews each job completion, FSSAI-compliant documentation for applicable services, and a monthly service report summarising all visits, findings, and recommendations. Tiruppur factory and lodge customers also get a dedicated WhatsApp group with their assigned technician team for instant communication.